If you wish to return or cancel your order, then the following cases shall apply:
You can cancel an order at any point of time. If you cancel an order before the product is shipped then the refund process would start immediately. But if you cancel the product once the product is shipped, then our 'Return Policy' applies. If you are a registered user, kindly contact our Customer Service Team and place a cancellation request for the specific order(s).
You can conveniently cancel / return a part of your order.
Whenever you have purchased any product on www.alprepedu.com by making the payment using your credit card, debit card or internet banking, the refund amount would be credited back to your bank account for which you will have to share the bank account details, as applicable.
Returns are easy. Contact us to initiate a return. You will receive a call/ email explaining the process, once you have initiated a return. Kindly visit that alprepedu’s store partners to return the product, it is a free of any charge for the first time but while facilitating a pick up for an exchanged product, alprepedu has to incur additional costs on the same product, which alprepedu would have to charge you for it.. However, in case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service on our registered address. Any return fees that you may incur are solely borne by you. In case the pickup is arranged by alprepedu, 2 attempts will be make by the logistics partner to pick up the product, if unsuccessful you will have to ship the product back and the fees will be borne by you.
You understand that, once your return request has been placed with Customer Service, it usually happen within the 48 hours to have the product submit at store/pickup point by you and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
It is pertinent to note here that, Returns of any product by you for any reasons best known to you is made free of charge by alprepedu, but if you make it a regular habit of returning products purchased from alprepedu, we shall charge you for each of such returns and further if need be take pecuniary actions against you.
If for any reason we find that the damage complained of is caused due to your mis-handling or due to neglect, improper usage, such a request would not be covered under our Return Policy.
If you should have any further queries regarding this Replacement, Return or Exchange Policy or any other aspect in context to this website and its functioning, please feel free to contact us at:
