At WONCLICK, we aim to deliver high-quality groceries to your doorstep. While we do not currently accept return requests directly through the mobile app, we have a clear process in place for handling returns through our retail partner.
🛒 Return Process
- ● If you receive a damaged, expired, or incorrect product, please contact the store from which your order was fulfilled.
- ● All return requests must be made within 24 hours of delivery by calling or visiting the store listed on your invoice or order summary.
- ● In case of refund, the amount will be refunded back to the original payment method within 7-10 days.
- ● Store staff will assess the issue and initiate the return process based on product condition and eligibility.
📦 Eligible for Return
- ● Damaged or tampered packaging at the time of delivery
- ● Wrong items delivered (different from what was ordered)
- ● Products expired at the time of delivery
🚫 Not Eligible for Return
- ● Fresh produce, dairy, frozen items unless proven to be damaged or expired
- ● Items returned after 24 hours from delivery
- ● Items used or not in original packaging
🧾 Proof Required
Please retain:
- ● The original invoice/receipt
- ● Photographic evidence (if applicable)
🔁 Return Location
● Returns must be handled at the store that dispatched your order. Store contact details can be found in the order confirmation email/SMS or your invoice.